SHINGLES VACCINE
On the 1st of September 2023, the Shingles National Immunisation Programme changed, and more individuals are now eligible for a free shingles vaccination on the NHS.
You are now eligible if you're:
70
- 79 years of age.
65 years old "WITH YOUR BIRTHDAY AFTER 1ST SEPTEMBER".
50 years and over with a severely weakened immune system (severely immunocompromised).
Those aged 18-49 receiving a stem cell transplant may also be eligible. Speak to your specialist.
MISSED APPOINTMENTS
During the last 2 months we have had 378 missed appointments, totalling 7214 minutes.
This equates to over 120 hours of clinician's time and includes many appointments which were classed as an urgent on the day appointment.
This is despite us sending out text reminders which now give the option to CANCEL, via text message, any unwanted appointments without having to phone the Surgery.
Due to demand on GP Surgeries and the well documented lack of staff we simply cannot afford to lose these precious minutes.
PLEASE if you are unable to attend or no longer need your appointment LET US KNOW. Someone in need would be immensely grateful to be offered it.
ACCESSING APPOINTMENTS AT FILEY SURGERY
Filey Surgery, like most other practices has seen an increase in demand (compared to pre-pandemic levels) and is working on systems to ensure that patients get seen by the most appropriate clinician in a timely manner (based on the condition/problem).
The surgery now employs many non-GP clinicians who are specialists in their field: Advanced Clinical Practitioners, Pharmacist, Musculoskeletal Specialists, Wellbeing Practitioners as well as the other clinical team members such as Nurses, Health Care Assistances and phlebotomists.
To ensure that you get assistance from the most appropriate clinician we are introducing a system known as "Total Triage".
Total triage means that every patient contacting the practice will initially have their request/problem assessed by a clinician and the most appropriate appointment/advice will be offered. For ongoing conditions we will endeavour to ensure you have continuity of care with the same clinicians.
All telephone requests for appointments will be taken by reception who will ask you some details of the request/problem and this will be assessed by our triaging clinician. Following this you will be contacted with advice or offered an appointment with one of our clinicians. This may be on the day for an urgent matter or in the future for more routine issues, and will be with the most appropriate clinician for your problem/review.
The same process will be followed for any requests made using our online consultation service available via our website https://www.fileysurgery.co.uk/ just click in the "Contact us online" box to avoid the telephone queues! Patients don't need a password to use the system you just need to be a registered patient at the Filey Surgery. Our team of clinician's will assess your online form and contact you with a plan of action on how best to help you.
YOU CAN NOW USE OUR ONLINE TOTAL TRIAGE SERVICE VIA THE NHS APP!
VISIT OUR SURGERY FACEBOOK PAGE
Take a look at our Facebook page for upcoming events, useful information and health campaigns.
